1. It is recommended that you keep in touch with the seller after purchasing offline, who knows your equipment and working conditions and can provide you with more effective after-sales service.

2. If you purchase on Machmall.com, its customer management system will record your customer information, please rest assured to apply for after-sales service.

3. If you can't find the seller, Machmall.com will help you as long as you provide the equipment nameplate and service you want. Please inform us as much information as possible in order to get the most accurate after-sales service.

1. Online service: samples, technical specifications, operation manuals, spare parts purchase.

2. Video service: application guidance, troubleshooting and maintenance guidance.

3. Overseas service: XCMG has a complete global after-sales service team. Please note that if there is no clear after-sales liability clause in the sales contract, we will charge the necessary service fees.