Responding to customers within 5 minutes after receiving the call for repair; arriving at the construction site within 2 hours; and completing the general troubleshooting within 12 hours . Zhao Jian perfectly interprets the service concept of XCMG Forklift “5212” with his actions.

In the first half of 2021, a pallet truck purchased by a customer in Changsha failed, and the failure could not be resolved after the local dealer repaired it. Due to the tight schedule of the customer and the high frequency of use, Zhao Jian responded immediately after receiving the call, and it was already evening when he arrived at the customer site. "Give me one night, if it is not fixed, you can return it or exchange it!" Zhao Jian assured the customer. Checking data, analyzing drawings, and consulting technical experts, he finally found the fault point at four o'clock in the morning that night. Sleepless nights are rewarded with praise and peace of mind from customers, as well as the reputation of XCMG forklifts as the supremacy of customers.

As an service engineer with nearly 20 years of product service experience, Zhao Jian still works hard and strives for perfection every day.  Zhao Jian has won the trust and praise of customers with quick response and comprehensive service.